What are the shipping times for your products?
We take one day to process your order, then 3 to 5 days to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Do you provide tracking information for the product?
Yes, wait 3 days after your order and ask us via email contact@freshflowup.com Some items are missing from my order, what's happening?
Our products are shipped separately depending on your order. If your order contains, for example, items from two different warehouses, there will consequently be two deliveries. The rest of the order will certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@freshflowup.com and we will send you a similar replacement item as quickly as possible.
I still haven't received my order. What's taking so long?
We apologize for the delay. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@freshflowup.com Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund for your order, we can certainly process the payment, provided that the request is made within 30 days of the order date and that the product(s) concerned are not on sale. For more information, please read more about our refund policy.
